Get in Touch With Us
Got a question about something you have read on proaudiostash.co.uk, spotted an error, or want to suggest a casino for us to look at? This page explains how to get a message to us and what happens once you do.
The Best Way to Reach Us
Email is the quickest way to get a reply from our team. Write to us at [email protected] and a real person will read your message, not a bot. We aim to reply within two working days, though this can stretch slightly during busier periods.
If you can, tell us clearly what your message is about in the subject line. It helps us route your enquiry to the person best placed to answer it, rather than it sitting in a general queue.
What You Can Get in Touch About
We cover casinos not on Gamstop, betting sites not on Gamstop, bonus terms, payment methods and how these sites compare with UK Gambling Commission licensed operators. Common reasons readers write in include:
- Questions about a specific brand — if you want more detail on any operator mentioned on the site, including those covered on our list of trusted non Gamstop casinos, ask us and we will point you to what we know.
- Corrections — bonus terms, wagering requirements and welcome offers change often. If something looks out of date, flag it and we will check it against the operator's current terms.
- Content suggestions — if there's a topic around slots, table games, live dealer rooms or payment methods you would like covered in more depth, let us know.
- Self-exclusion and safer gambling — if you or someone close to you wants information on how Gamstop or self-exclusion tools work, mention this and we will direct you to relevant guidance.
- General site feedback — anything from broken links to unclear wording is worth reporting.
What We Cannot Help With
We are an independent review and comparison site, not a casino operator. That means we cannot process deposits or withdrawals, resolve account disputes, verify your identity documents, or access your account on any brand featured on this site. For those matters, the operator's own customer support team is the right first port of call, since they hold your account details and can act on them directly.
How We Handle Your Message
Every email is read by a member of our editorial team. We do not send automated replies in place of an actual answer, so if your question needs a bit of research on our end, it may take slightly longer than two working days — we would rather give you an accurate answer than a fast, vague one.
If your message relates to something time-sensitive, such as a bonus offer that appears to have expired or terms that seem to have changed, let us know the specifics (brand name, offer, and where you saw it) so we can check it quickly.
Before You Write In
A few things are worth checking first, since they answer most of the questions we receive:
- Bonus terms and wagering requirements are set by the individual operator and can change without notice — always check the offer details on the operator's own site before depositing.
- Non Gamstop casinos operate under licences issued outside the UK, commonly from jurisdictions such as Curaçao, and are not regulated by the UK Gambling Commission. This is a factual difference in oversight, not a suggestion that playing at these sites is against the law.
- You must be 18 or over to register with or play at any casino referenced on this site.
If none of that answers what you need, we are still glad to hear from you.
Why We Read Every Message
Our rankings and write-ups are based on research into licensing, game selection, payment options and bonus terms, and reader feedback genuinely feeds into how we keep that research current. If something we have published does not match what you experienced when checking an operator, we want to know — it helps us keep the site accurate for the next reader.
Thank you for taking the time to read this far. Drop us a line whenever something needs asking, correcting or suggesting.